As a Fiber Internet Service Provider, it is imperative to stay up-to-date on your company’s key performance indicators (KPIs), which serve as invaluable benchmarks for evaluating various facets of your business. These metrics are instrumental in making informed decisions, whether they pertain to scaling your workforce, expanding coverage, or adjusting support hours. KPIs function as effective indicators for [...]
Field operations play a pivotal role in an ISP, serving as the backbone that ensures the seamless delivery of services to customers. Field technicians are at the forefront of resolving connectivity issues, installing and maintaining network infrastructure, and addressing any physical challenges that may arise in the field. Their expertise is critical in optimizing network performance, troubleshooting problems, and [...]
In the fast-paced world of internet and fiber providers, customer satisfaction and retention are paramount. As providers strive to deliver seamless connectivity and exceptional service, the implementation of innovative solutions becomes crucial. Field service dispatch apps are the game-changers that can revolutionize customer experiences. In this blog, we will delve into the profound impact that field service dispatch apps [...]
A dispatcher is a person behind the scenes who helps field technicians execute their onsite jobs. They are heavily relied on to make sure the field technicians have everything they need to complete a job order. This may involve scheduling appointments, ensuring equipment, proper routing, etc. They are responsible for understanding the customers' timely needs and their technician's availability. [...]
As an Internet Service Provider, it is essential to keep up with your company’s key performance indicators, also known as KPIs. KPIs help with assessing many key factors within your business, such as when you need to hire more staff, expand your coverage, or perhaps extend your support hours. KPIs are productive indicators for keeping track of your [...]
Scheduling field technicians is unlike scheduling a member of your office staff; it comes with considerations of drive time, stock levels, and the length of time a job will take, amongst a number of other nuances. Without being mindful of the time taken for a technician to drive between appointments, you risk losing space in their day that [...]
With the rapid advancement in technology comes a shorter depreciation period. Combining this with an ever-growing population means that natural evolution is an expanding field service industry. However, this expansion also comes with enhancement; gone are the days of solely servicing copper phone lines with minimal customer interaction. Field technicians are now relied on to act as the [...]
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